20 Epic Quotes Every Customer-Focused Leader Should Know
Timeless insights to empower leaders dedicated to exceptional customer experiences
In today’s post, I have curated 20 of my favourite quotes about customer-focused thought leadership and compiled these across different themes.
I hope you’ll find these quotes as useful and inspiring as I do.
Leadership
“Clients do not come first. Employees come first. If you take care of your employees, they take care of your clients.” — Richard Branson
"People will forget what you said. They will forget what you did. But they will never forget how you made them feel." — Maya Angelou
Ways of working
“What gets measured, improves.”— Peter Drucker
“Failure is success in progress.” — Albert Einstein
“Plans based on ‘average’ assumptions are wrong, on average.” — Dr Sam Savage
“There is no shortage of remarkable ideas, what’s missing is the will to execute them.” — Seth Godin
“If you really look closely, most overnight successes took a long time.” — Steve Jobs
Customer insight
“Your most dissatisfied customers are your greatest source of learning.” — Bill Gates
“There are three kinds of lies: Lies, Damned Lies and Statistics.” — Benjamin Disraeli (quote popularised by Mark Twain
Customer strategy
“Customer will create most value for you at the point where he thinks you’re creating most value for him.” — Don Peppers
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” ― Ken Blanchard
“A satisfied customer is the best business strategy of all.” — Michael LeBoeuf
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” — Sam Walton
Customer experience
“Loyalty is earned, not bought.” — John DiJulius
“The customer experience is the next competitive battleground.”— Jerry Gregoire
Customer service
“Customers remember the service a lot longer than they remember the price.” —Lauren Freedman
“Customer service shouldn’t be just a department, it should be the entire company.” — Tony Hsieh
Inspirational quotes
“If you can dream it, you can do it.”— Walt Disney
“An investment in knowledge pays the best interest.” — Benjamin Franklin
"People do not buy goods and services. They buy relations, stories and magic." — Seth Godin
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Super inspiring! My favorite failure is just ill-defined word, it is indeed WIP.