I like this qualitative definition of customer value, Jens. Making meaning for the customer is something I personally never thought about either. I like this perspective over just thinking financially. Thanks for sharing this and that amazing Metallica song at the end, haha!
This is really interesting. I haven’t considered customer value at this depth before, and it’s applicable fora problem I’m struggling with at the moment. This is either brilliant or I’m an idiot that never really got customer value before. For my sake, I hope you’re brilliant.
Customer Value really is THE POINT!
Even customers who can agree that you've met their success metrics can churn.
Why? Because of CUSTOMER VALUE
Brilliant piece Jens
Loved this piece. Focus on customer and the money will follow.
Thank you! More pieces like this follow in the near future - stay tuned!
Looking forward :)
I like this qualitative definition of customer value, Jens. Making meaning for the customer is something I personally never thought about either. I like this perspective over just thinking financially. Thanks for sharing this and that amazing Metallica song at the end, haha!
So glad you liked the article Chintan, stay tuned for more!
I am looking forward to them :)
This is really interesting. I haven’t considered customer value at this depth before, and it’s applicable fora problem I’m struggling with at the moment. This is either brilliant or I’m an idiot that never really got customer value before. For my sake, I hope you’re brilliant.
Thank you for this one.
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