How to increase customer value, engagement and retention
100% agree. Spend time directly with customers and the people who serve them. You will learn something every time!
Thanks for the comment! And pay close attention to the most unhappy customers - they provide the greatest source of learning.
100% agree. Spend time directly with customers and the people who serve them. You will learn something every time!
Thanks for the comment! And pay close attention to the most unhappy customers - they provide the greatest source of learning.