Scaling Customer Value
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The Deal Closes. The Leak Starts.
Why the sales-to-onboarding handoff is where customer trust quietly dies, and how to close the loop before it costs you the renewal.
Published on ENG Sales
•
8 mins ago
Substack is my Window to the World
So many interesting people and perspectives on here
Jul 11
•
Jens Stark
9
4
4
Customer Experience, Inactivity, Complaints
Three customer topics. Five ideas for seeing them differently.
Jul 4
•
Jens Stark
12
2
3
June 2026
Are You Wasting Your Best Customer Feedback?
The value of unhappy customers
Jun 21
•
Jens Stark
8
2
3
Quick Tips #3: Why Good CX Ideas Get Ignored
How to win support for projects that improve customer experience
Jun 14
•
Jens Stark
4
2
The Customer Reactivation Playbook
A step-by-step framework to re-engage inactive customers and increase product usage
Jun 8
•
Jens Stark
6
3
May 2026
Rate Your Toilet Experience
Survey fatigue is a customer experience problem
May 28
•
Jens Stark
7
3
Don't Confuse Speed with Progress
Are you doing things right or doing the right things?
May 21
27
24
3
BOOM. It's Quiz Time.
Test your existing customer management knowledge
May 9
•
Jens Stark
24
8
5
Quick Tips #2: Customer Winback
Lost, or waiting?
May 3
•
Jens Stark
22
2
3
April 2026
Balancing Choice and Risk in Customer Strategy
How clear planning, focus and vision shape effective strategies
Apr 25
•
Jens Stark
13
2
2
Reflections on Writing
Everyone is not your customer
Apr 19
•
Jens Stark
20
5
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